Last Updated: March 21, 2026
Effective Date: March 21, 2026
1. Subscription Cancellation
1.1 How to Cancel
You may cancel your subscription at any time through the Juice Cult App:
- Navigate to My Subscriptions → Select subscription → Cancel Subscription
- Provide a cancellation reason (optional but appreciated)
1.2 Refund Calculation
- Formula: Refund Amount = Total Paid − (Number of Delivered Days × Daily Rate)
- Paused days are not counted as delivered days.
- Any applicable taxes are refunded proportionally.
- Refund is credited to your Juice Cult wallet or the original payment method.
1.3 24-Hour Grace Period
- You may undo your cancellation within 24 hours of submitting it.
- The undo action restores your subscription to its previous state (same plan, SKU, frequency, and remaining tenure).
- After 24 hours, the cancellation is irreversible.
1.4 Auto-Renewal Cancellation
- If you have an active e-Mandate with Razorpay, cancellation also revokes the mandate.
- If cancellation occurs mid-cycle, the current cycle runs to completion without further charges.
2. One-Time Order Cancellation
- One-time orders may be cancelled before 8:00 PM IST on the day of ordering.
- After the 8:00 PM lock, one-time orders cannot be cancelled as production has commenced.
- Cancellation before lock: Full refund to wallet or original payment method.
3. Refund Processing
| Refund Type | Processing Time | Method |
|------------|----------------|--------|
| Wallet credit | Instant | Juice Cult Wallet |
| Razorpay refund | 5-7 business days | Original payment method (UPI/Card/Netbanking) |
| Promo code credit | N/A | Non-refundable |
- Refund status can be tracked in Wallet → Transactions.
- If a refund is not received within 7 business days, contact support@juicecult.com.
4. Non-Refundable Scenarios
The following are not eligible for refund:
- Missed deliveries due to customer unavailability, incorrect address, or access issues.
- Orders modified or cancelled after the 8:00 PM IST daily lock.
- Delivery delays caused by factors beyond our control (weather, traffic, civil unrest).
- Juice spoilage due to customer not refrigerating the product after delivery.
- Bottles damaged due to customer negligence.
5. Quality Issues & Replacement
5.1 Damaged or Incorrect Product
- Report within 24 hours of delivery via the App (My Orders → Contest Delivery) or contact support.
- Provide photo proof of the issue.
- We will replace the item on the next delivery day OR credit the full amount to your wallet.
- No cash refunds are issued for quality complaints.
5.2 Allergic Reaction
- If you receive a product containing an allergen declared in your profile, report immediately.
- Full refund to wallet + complimentary Chef's Surprise on next delivery.
- Incident is logged and escalated to quality assurance.
5.3 Broken Bottle (Transit Damage)
- Rider or Hub Manager reports breakage.
- Automatic wallet credit for the full juice amount.
- WATI notification sent: "We broke your juice! Refunded to wallet."
- Inventory adjusted automatically.
6. Wallet Withdrawal Refund
- Wallet withdrawal requests are subject to a processing fee: 2% gateway fee + ₹20 processing fee.
- Withdrawals require admin approval before payout is processed via Razorpay.
- If the withdrawal is rejected, the full amount is returned to your wallet.
7. Dispute Resolution
If you disagree with a refund decision:
1. Contact support within 7 days with your order details.
2. Our team will review within 48 hours.
3. If unresolved, you may escalate to grievance@juicecult.com.
4. Final resolution within 15 business days.
8. Contact
For refund and cancellation queries:
Email: refunds@juicecult.com
WhatsApp Support: Available via the App
Response time: Within 24 hours (business days)